Guest Services Agent (Front Desk Agent)

Marriott International
دبي
دوام كامل
منذ 4 أيام

POSITION SUMMARY

 

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

 

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

تقديم
توصيات وظائف أخرى:

Guest Service Agent / Front Desk Agent

Marriott International
Dubai, دبي
Identify and explain room features to guests; supply guests with directions and information regarding property amenities,...
منذ 3 أسابيع

Guest Experience Agent (Guest Relations Agent)

Marriott International
Dubai, دبي
Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay...
منذ أسبوعين

Guest Service Agent - Hotel Front Office

Mercure Gold Hotel
Dubai, دبي
د.إ.‏ 1,500 - د.إ.‏ 1,800
  • To aim high to turn Guest satisfaction into Guest enthusiasm...
  • Efficiently, courteously and expediently welcome, handle...
منذ أسبوعين

Front Desk Agent

Millennium Hotels and Resorts
دبي
As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay Your primary...
منذ 3 أيام

Agent-Front Desk

Marriott International
Dubai, دبي
نلتزم بعدم التمييز على أي أساس محمي، مثل الإعاقة وحالة المحاربين القدماء، أو أي أساس آخر يغطيه القانون المعمول انضم إلى فريقنا...
منذ أسبوعين