Job Purpose
- To manage store, defined as BRONZE Store.
- To provide an exceptional customer experience in a professional and efficient manner to all guests.
Essential Roles and Responsibilities
Functional Roles and Responsibilities
- Ensure that the outlet operations and brand guidelines are adhered to as required by the company and the brand standards.
- Oversee all cash management procedures including system transactions, control the voiding system, opening & cash out procedure, system reconciliation, daily banking procedures etc.
- Handle customer queries /comments to maximize customer satisfaction.
- Prepare weekly reports and provide relevant feedback and suggestions to the Area/ Operations Manager to maximize operational efficiency.
- Ensure compliance with all legislation and ATG policies and procedures. Knowledge, understanding and execution of all company audits up to set target (GWR, Bwise etc.).
- Gather market intelligence and provide feedback to enable the Area/ Operations Manager to plan future strategies and action plans to stay ahead of competition, increase sales.
- Seek new opportunities to drive and create additional sales.
- Maintain optimum stock levels to ensure smooth running of operations to cater to customer demands.
- Ensure all products delivered to customers are as per brand standards.
- Manage wastage and variance as per agreed targets.
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Job Requirements
Education/Certification and Continued Education
- Certification in Food and Beverage/ Catering would be an advantage.
Years of Experience
- 3-5 years of total relevant experience in the catering industry.