Job Title: Hostel Supervisor – Female Hostel
Office: Student Housing
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so qualified.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Assuring high level of hospitality and customer services in female hostel.
- Manage, follow up the office administrative work
- apply the daily operational workflow, defined by hostel policy and procedure
- Supervise the female hostel shifts to ensure smooth operations are applied as per hostels rules, regulations and standards.
- Serves the assigned hostel, ensuring hostel, following up all the services provided to the rooms ensuring welfare and safety of residing students and protection of University assets;
- Receives visitors, attends to reception office at the hostels, and ensures implementation of rules, regulations and disciplinary code of conduct in the hostels;
- Advises resident students on queries related to hostel life;
- Ensures maintenance requirements of the hostels are met by proper reporting and follow-up with relevant departments;
- Maintains relevant files & records;
- Assist in online student reservation operation, permission requested on daily basis.
- Assisting in arranging specific procedures for new students (room keys, turnstile card - social page)
- Coordinating with transportation regarding to (shuttles buses, airport trips, shopping trips, and etc.).
- Continuous follow up the daily clearance and release procedures via ORS.
- Disseminates information about deadlines and procedures to be followed by resident students;
- Encourages learning based activities and events among the residing students;
- Carry out other relevant assignments delegated by the senior management.
QUALIFICATIONS & EXPERIENCE:
Bachelor’s degree / Diploma with at least 2 years of experience that is directly related to the duties and responsibilities specified.
KNOWLEDGE & SKILLS:
- Fluency in spoken and written English & Arabic languages;
- High level of customer service focus.
- Excellent interpersonal skills.
- Very good skills in using MS Office Suite;
- Excellent experience in using telephone and email protocols.
- Willing to work on shifts job nature;
- Working experience in dealing with youth is an advantage.
SUPERVISION:
Reporting to: Hostel Manager
Subordinates: N/A