Hostess

Job Description:

• Responsible for doing all preparations for the service, like preparing table planning and menu’s.
• Ensure all menus and are clean and ready for operation on floors.
• Any specific menus (buffet, brunch, promotions and etc.) have been printed and are ready for use.
• Making sure to work with clean equipment and surfaces.
• To ensure that Micros is correctly set-up according to the meal period.
• Ensure to be fully aware about the promotions and discounts.
• Ensure daily emails and serVeme reservation have been checked.
• Making sure that he/she is always enthusiastic and delivering great service to all guests, is the first contact for the guests and should always be aware of that in answering phone or speaking with the guests directly.
• To prepare the table plans according to reservation sheets.
• Keeping an eye on guests when they move or something changes and communicating this with waiting staff and kitchen.
• Taking orders and giving information to guests if required and clearly communicating this to colleagues.
• Record guest preference and record in guest history folio.
• Communicating with the chef or kitchen for any special request, dietary requirements or restriction from the guests.
• During the service the hostess should be able to deal with challenges, changes and keep an eye on table turnovers.
• If necessary preparing orders like drinks and preparing snacks, bread.
• Responsible for cleaning tasks during and after service.
• Attend departmental meetings if required.
• Check with managers or coordinator for any large party reservations.
• Ensure package forecast for HB, BB and FB are printed every day.
• To wish “Farewell” to all guests, encouraging repeat customers.

Desired Skill & Expertise:

• Fun/outgoing personality/Female hostess experience essential.
• Receive and seat the guests and having good communication with the waiting staff and kitchen about the guests.
• Maintains great customer service to all guests.
• Previous customer service experience required.
• Flexibility to respond to a range of different work situations.
• Excellent reading, written and oral proficiency in English
• You’re not just bringing your abilities, but also your character