Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Key Deliverables and Responsibilities
- To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
- To answer and handle calls and messages, properly using the telephone etiquettes and Movenpick standards.
- To ensure that all guests enjoy their stay being offered the finest personal service.
- To respect the privacy of the guests and the confidentiality of the information.
- To report any guest comment or complaint.
- To set-up inventory and monitor supplies and other commodities upon guest requests.
- To update the above items’ availability in the PMS.
- To be aware of and to follow emergency and security procedures.
- To fulfill administrative tasks, housekeeping office coordination and filing.
- To respect key handling procedures.
- To read and update logbooks.
- To update guest history in the PMS.
- To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
- To carry out special projects according to given assignments.
- To attend a daily line up briefing with the Housekeeping team.
- To coordinate with all departments as per guests and operational needs.
- To inform concerned division or department heads whenever a matter is delayed or not solved.
- To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.
- To carry out any other reasonable duties as assigned by the Assistant Housekeeping Manager and the Executive housekeeper.
- Open to changes, analyses successes and failures. Seek for solutions and improvement. Enjoy challenges. Deal well with ambiguity and uncertainty.
- Self-Development Is personally committed to and actively works to improve him/her. Understand that different situations call for different skills and approaches; work to deploy strengths and work on compensating for weakness and limits. Pick up on the need to change personal, interpersonal, and managerial behavior and seeks feedback.
Qualifications
- Minimum of 2-year experience in a Coordinator or administrative position in a hotel (Housekeeping environment)
- Computer skills required (Microsoft Excel and Microsoft Word).
- Experience with Hotel Property Management systems & dispatch Systems.
- Good business practice.
- Excellent people management knowledge.
- Positive attitude.
- Fluent communication in English.
- Professional appearance and etiquette.
- Aware and attentive to FLHSS standards: diligent attention to safety.
Additional Information
- Excellent English in Oral and Written. Ability to speak other language and / or basic understanding of other languages an advantage.
- Good interpersonal skills with the ability to communicate with all levels of employees.
- Service oriented with an eye for details.
- Ability to work effectively and contribute in a team.
- Good presentation and influencing skills.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative in a dynamic environment.
- Self-motivated and energetic.
- High integrity and able to keep confidentiality.
- Sense of urgency