Company Description
Sofitel Al Hamra Beach Resort
Job Description
- To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed.
- To supervise that all designated rooms are prepared as per standards and according to guest requests and needs.
- To supervise that all designated public areas are cleaned and maintained as per established standards, set-ups and schedules.
- To make daily room and public area inspections as per designated sections and to report any deviation from standard set-ups and maintenance.
- To follow up on the out of service rooms.
- To follow up appropriate stock level for the smooth run of the designated Housekeeping operations and to initiate requisitions accordingly.
- To ensure proper linen supply for the designated floors.
- To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding regular and especially irregular guest requests.
- To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
- To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
- To have a complete knowledge of chemical products and their proper and economical use.
- To ensure the strict control of room keys and section keys.
- To keep all keys signed out in a secure manner and return them at the end of the shift to the Housekeeping Office.
- To assist in implementing Focus and other financial procedures.
- To respect Lost and Found procedures.
- To be aware of all VIPs visiting or staying in the hotel.
- To ensure that all guests enjoy their stay being offered the finest personal service.
- To escort the guests rather than pointing out directions.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.