Department: IT
Location: Abu Dhabi
Reporting To: IT Network Manager
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Company Overview:
Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain from trip planning to indulging passengers with exceptional hospitality Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.
Job Purpose:
The System Administrator will perform day-to-day maintenance and repairs of systems and network devices, including but not limited to software and computer installations and upgrades, routine automation, security maintenance, troubleshooting, training, and technical support for all users and projects of the organization.
Key Responsibilities
Key responsibilities include (but not limited to):
- Install new Servers and configure hardware, peripherals, services, settings, storage, by the requirements.
- Support LANs, WANs, Endpoints, Internet, and intranet systems.
- Provide solutions for various project and operational needs.
- Configure and maintain Computers, IP Phones, Printers, corporate devices, etc.
- Maintain system efficiency with regular health checks and monitoring.
- Contribute towards the maintaining of IT standards and practices.
- Perform daily monitoring of systems and network performance.
- Carry out regular security monitoring to identify possible vulnerabilities and active threats.
- Tasks related to Onboarding, transferring, and offboarding of users.
- Troubleshoot problems reported by users and analyze and isolate issues for resolution (IT Helpdesk)
- Administer Servers, Laptop, Computers, printers, routers, switches, firewalls, IP phones, company mobile phones, software deployment, security updates, and patches.
- Ensure network connectivity throughout a company LAN/WAN infrastructure.
- Identify the user issues and use cases and provide long-term solutions.
- Project-based initiatives and tasks assigned by line Manager.
- Training and educating the users on business applications, security, and best practices.
- On-call support during off-duty hours for supporting the 24/7 operations.
- IT Procurement, Asset Management, and Inventory for all global locations
- IT Documentation and bookkeeping in line with compliance and security.
- Ensure relevant documentations, artifacts and approvals are in place for the work performed
- Actively participate in KANBAN process of IT organization
- Innovate in the areas associated based on the objectives set by the department
Requirements:
Qualification
- Bachelor degree in computer engineering or information
Experience
- 3-5 years experience in System Administration
Skillset
- Fluent in English (oral and written)
- In-depth knowledge of computer skills (word, excel, PowerPoint, etc.)
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Microsoft Certified MCSE (Windows Server, Server Infrastructure and Exchange Server), CompTIA A+ certification or any equivalent certification, Cisco Certified CCNA & CCNP (Recommended).
Essential Skills and Competencies:
Personal Skills
- Ability to work in cross-functional (departments) teams.
- Identify, capture, and analyze business requirements.
- Ability to describe technical information in easy-to-understand terms.
- Effective interpersonal and communication skills.
- Attention to detail with the ability to work under own initiative
- Effectively organizing and prioritizing workloads
- Ability to multitask, take the initiative, work efficiently, and be flexible.
- Time management and organizational skills are a must
Competencies
Intellectual
- Manages difficulty and complexity
- Acts with integrity
- Effective communicator
- Data analysis
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Management of problems with understanding and sensitivity
Transformation - Innovates/introduces improvements
- Designs plans for alternative actions
- Commitment to achieve
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Engaging Others
Results - Solutions driven
- Uses analytical techniques
- Delivers against obstacles
- Attention to detail and Quality
- Problem-solving
- Extremely details oriented
Team
- People orientated
- Effective communicator
- Acknowledges and gives credit to others
- Coaching
- Teamwork
- Collaboration
- Achievement of positive working relationships with employees and customers
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