JOB SUMMARY
Responsible for cleaning and maintaining of assigned areas to the required standards as lay down by Housekeeping Shift leader / Housekeeping Supervisor. The primary areas of responsibility will be room or public space cleaning, however the same standards are to be maintained in other designated areas as assigned from time to time.
SCOPE / BUSINESS CONTEXT
- A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.
- Number of Direct Reports - 2
- Titles of Direct Reports – N/A
CANDIDATE PROFILE
Experience:
- Having an experience in similar position for at least 12 months with a great interpersonal skills and good level of physical fitness.
Skills and Knowledge
- Strong Communication skills (verbal, listening, writing)
- Innovative
- Pro-active and reliable
- Able to work alone and within a team
Education or Certification
- Good level of English essential
- Once the cleaning assignments are done, to be proceeded to the Housekeeping office and to be signed off from the your supervisor.
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
- Reports to Housekeeping office with uniform and clock in.
- Collects the floor or Public area metal key bunch from HK office, signs for it and picks up daily room reports from Housekeeping office. To ensure that the key is not handed over to anyone and should not open guest rooms for anyone.
- Inform the HK Office Manager/HK Supervisor about any lost and found items ( follow the LSOP in place)
- Report any breakage and lost items to your HK manager/supervisor
- Report any associate and guest complaints to your HK Supervisor or manager.
Responsibilities while cleaning Guest Rooms:
- No excessive noise to be made in the guest suites areas, as it may disturb a guest. This has to be applied any time during the day or night while on the wings.
- Priority to the checkouts / arrivals to be given when scheduled for the preparation of the suites. The only exception to prioritize the occupied suites is based on guest request.
- Check for DND’s before entering an occupied room. Inform your Shift supervisor of any room discrepancies, extra departures, and extended stays (The Shift supervisor will also inform you if there is changes).
- Enter guest suites following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.
- Replace guest amenities and supplies in suites, such as toiletries, glasses, mugs, linens, towels, tissues, printed materials, and laundry bags according to standards.
- Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
- Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
- Remove trash, dirty linen, and room service items from room and balcony/patio.
- Check that all appliances are present in the room and in working order (e.g., hair dryer, television and remote, DVD player).
- Straighten desk items, e.g. newspapers or magazines, furniture, and appliances and restore to original positions.
- Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, baseboards, ledges, entrance door).
- Vacuum carpets and performs floor care duties (e.g., in guest suites including the external deck area).
- Special cleaning of the day to be performed.
- To report any faulty electronics, lights, plumbing, telephone etc. via Guestware/IVR to the maintenance department / Housekeeping Shift supervisor as well to be filled in the respective suite checklists.
- Change the room status as appropriate, e.g. occupied clean, vacant pick up etc.
- When the section is completed, the Buggy & HK station to be arranged
- To provide a Turn down (Nightly Refresh) service as per the Marriott standard.
- Ensure all housekeeping buggies are sent to engineering department for its scheduled services
- Ensure the Legionella flushing program has followed by all room attendant and record updated in the system.
- Ensure the room attendants followed the YOU CHOICE program.
- Ensure all associates in the department followed the PPE procedures and maintained the social distancing and monitor signage’s at lobby & Spa and all associates used the ECOLAB recommended cleaning/sanitizing products and maintained the proper levels of stock in all stations.
Responsibilities while cleaning Public Areas:
- Clean public and employee restrooms and, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
- Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.
- Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
- Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
- Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.
- Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.
- Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.
- Perform cleaning activities within the property as directed by the supervisor with proper use of equipment and materials for maintaining a high standard of hygiene and appearance and in accordance with the laid down procedures.
- Complete routine cleaning activities within the area of responsibility within the specified timeframe and in accordance with the laid down procedures
- Ensure that all cleaning equipment used are regularly cleaned and in safe and working condition and they are returned to their original location so that it is easily accessible for the next shift.
- Ensure that maintain all cleaning tools etc. in good condition. Returning them to their original stores to avoid any delay for the next shift.
- Inform the Shift leader of any additional maintenance, cleaning or repairs that have to be conducted.
- Report the items or valuables found on the property in order to help maintain the reputation of the property.
- Ensure all housekeeping buggies are sent to engineering department for its scheduled services
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.