POSITION SUMMARY
Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, and human capital index and market share.
Essential Functions
- To supervise the day to day operation of the laundry and uniform room sections.
- To check the quality of processed guest laundry and dry cleaning work to ensure optimum quality of work.
- Supervise cleanliness of laundry and uniform room areas and its equipment.
- Ensure that proper maintenance is done on all laundry and uniform room section.
- Supervise appearance and good manners of staff during the operation.
- Eliminate work hazards to personnel, check on safety and fire regulation.
- Ensure that washing formulas, methods and procedures are obtained.
- Ensure regular appraisal of staff performance.
- Responsible for rotating staff within all sections of the laundry for covering all jobs.
- Responsible for the training of the new employees.
- Responsible for ongoing on the job training within the department.
- Capable of doing the work of any worker within the department in case of shorts or busy periods.
- To record the daily production reports for the laundry supervisor for the monthly production report.
- To maintain an adequate stock of chemicals for the laundry operation.
- The ability to transfer personnel from one section to another and when needed.
- To handle telephone calls professionally and courteously with a helpful attitude to the guest and staff.
- The ability to respond properly to any hotel emergency or safety situation.
- To be able to post all laundry charges to Micros.
- Any other duties as assigned by the Laundry Supervisor.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.