We are seeking a proactive and customer-focused Lead Conversion cum Receptionist to join our medical center. The ideal candidate will be responsible for managing incoming leads, converting inquiries into appointments, and ensuring an exceptional patient experience from the first point of contact. This role also involves front-desk reception duties, administrative support, and managing the center’s social media presence.
Location: Al Wasl Rd Al Bada'a, Jumeirah 1
Key Responsibilities:
- Handle incoming calls, emails, and walk-in inquiries professionally.
- Convert leads into confirmed appointments through effective communication and follow-up.
- Maintain and update patient records in the system accurately.
- Welcome and assist patients, ensuring a smooth check-in/check-out process.
- Coordinate appointment scheduling and manage the daily calendar efficiently.
- Collaborate with the marketing team to manage and update the center’s social media platforms.
- Post engaging content, respond to online inquiries, and track engagement metrics.
- Provide administrative support to ensure smooth daily operations.
- Maintain a clean and organized reception area.
Requirements:
- Proven experience in reception, customer service, or sales (medical center experience preferred).
- Strong communication, persuasion, and interpersonal skills.
- Proficiency in MS Office and basic social media management.
- Ability to multitask and work in a fast-paced environment.
- Professional appearance and demeanor.
- Immediate availability to join.
Job Type: Full-time
Application Question(s):
- Can you be responsible for the Social Media?
- Can you join immediately?
- What is your nationality?
Experience:
- Lead Conversion cum Receptionist: 1 year (Preferred)