Overview
Job Description
- Ensure the solution works correctly, supporting issues that arise daily.
- Assist the client in analyzing, diagnosing, and replicating problems until they are resolved.
- Maintain constant communication with the client, communicating progress and status in problem solving.
- Execute, support, and maintain technology projects after the transition period, ensuring they were implemented correctly.
- Comply with the SLA (service level agreement) established with the client,
- Follow up on incidents
- Documentation of common solutions
- Experience leading support teams
- Maintain metrics on incident compliance, resolution time, complexity, and support best practices
- Experience creating support plans for different types of applications across different technologies.
Job Requirements
Education: Degree in Business Administration, Digital Marketing, Communications or related areas.
Experience: 3-5 years in lead generation or appointment scheduling in a B2B environment, preferably in professional services.
Language Skills: English (intermediate to advanced)
Knowledge of systems: CRM (Salesforce, Dynamics, HubSpot, others) and contact search platforms (LinkedIn Sales Navigator), others.
About Company:
Bagerz, a dynamic and forward-thinking organization, is committed to delivering excellence across all industries. We are currently on the lookout for passionate professionals who are eager to grow, innovate, and contribute to meaningful projects in a collaborative and fast-paced environment.
Job Nature
Full Time
Job Location
Dubai
Job Level
Sr. Position