CHANEL continuously evolves in its search for perfection. The Learning Manager will support excellence in both client experience and style / fashion expertise, in alignment with the strategies of CHANEL Middle East.
Reporting to the Fashion Learning and Style Expertise Manager and rotating between Concourse A and Concourse B boutiques in Dubai Duty Free, this role will define and execute the training strategy for DDF boutiques.
The successful candidate will demonstrate excellent organizational skills, an ability to influence others, and a flair for animating training.
Your main responsibilities are:
Delivering Organized and Impactful Training (40%)
- In close alignment with the Fashion Learning and Style Expertise Manager, coordinate and implement training sessions/materials
- Prepare collection trainings, Client Experience training, briefings and other training
- Deliver training in the boutique, Training Room and Fashion School
- Propose, agree and organize a training calendar for novelties, and other boutique needs
- Identifying subject matter experts in the boutique to enrich and/or co-animate training sessions/morning briefs
- Adapt training content according to the needs /buying of the boutiques, in communication with Management
- Ensure content is fun, impactful and drives the business
Coaching on the Boutique Floor (30%)
- Coaching Fashion Advisors and other roles on the boutique floor
- Creating Client Experience action plans in the boutique, using coaching as a business lever
- Supporting a culture of coaching and feedback in the boutique
Supporting & Following up efficiently, Communicating clearly and harmoniously (30%)
- Communicate and collaborate harmoniously between Middle East & Paris Training Manager, Boutique Management and HR
- Follows the new starter process with new joiners
- Ensure teams have done pre-work before attending training sessions
- Completes refresher training / follow ups to fully embed action plans, and Floor observation to ensure training has been understood / being used
- Shares regular reporting (qualitative and quantitative) with the Middle East Training Manager, establishing KPIs to measure the effectiveness of training
You will bring:
- Significant experience in a pure training role
- A proven track record of advanced organisational skills
- Warm, welcoming humble attitude
- Eye for detail and good memory
- Ability to unite and with excellent interpersonal skills
- Fashion sensibility and attentive to trends and culture
- Emotional and situational intelligence
- Reliable, with integrity
- Passionate about developing others to achieve high performance
- Excellent observation and listening skills
- Arabic, Tagalog or Chinese language skills are an advantage
You are energised by:
- Oganized and impactful Training
- Coaching on the Boutique Floor
- Excellence in the Boutique