We are hiring Leasing & Tenant Relations Executive (Arabic Female) to join our Real Estate team in Sharjah.
Responsibilities:
Lease Renewal:
- Manage and track lease renewal cycles for residential and commercial properties.
- Send timely renewal notices to tenants and follow up for confirmation.
- Prepare renewal offers and negotiate terms in line with company policies.
- Coordinate with legal and documentation teams for contract preparation and Ejari / Oqoodi updates.
- Ensure all documents are signed and archived appropriately.
Tenant Relations:
- Serve as the main point of contact for tenant inquiries, requests, and complaints.
- Conduct regular communication with tenants to ensure satisfaction and resolve issues promptly.
- Schedule and conduct tenant meetings to discuss lease terms, rent adjustments, or concerns.
- Maintain detailed records of tenant interactions and resolutions provided.
Customer Service:
- Provide professional, courteous, and efficient service to all tenants.
- Liaise with maintenance and facility teams to ensure timely resolution of service issues.
- Monitor and address tenant feedback for continuous improvement in service quality.
Administrative & Reporting:
- Maintain accurate lease and tenant data in the property management system.
- Generate reports related to lease renewals, occupancy rates, and tenant feedback.
- Assist in rent collection and follow-up with finance for pending dues if needed.
Requirements:
- Minimum 3-5 years of experience in tenant relations, leasing, or property management in the UAE.
- Fluent in Arabic and English (spoken and written).
- Strong negotiation, interpersonal, and problem-solving skills.
- Knowledge of property laws, lease terms, and local regulations (Ejari / Oqoodi).
- Proficient in MS Office and property management software.
Preferred Skills:
- Customer-focused mindset with high emotional intelligence.
- Ability to work under pressure and handle sensitive tenant issues discreetly.
- Strong organizational and time management skills.
- Experience working in multicultural environments.
Job Type: Full-time