Palace Butler

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Palace Butler to join our Butler team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Butler Department, the Palace Butler is responsible for providing personalized services to hotel guests such as the wakeup call, newspaper delivery, and shoeshine, in a friendly and caring manner according to policies and procedures and Emirates Palace Mandarin Oriental standards. The Palace Butler reports to the Palace Operations Manager.

As a Palace Butler, you will be responsible for the following duties:

• Maintain availability to provide assistance in any matter related to making the stay of Hotel guests a pleasant and memorable one.
• Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guest's departure.
• For the VIP guests, welcome upon arrival outside their assigned room and offer assistance.
• After check-in, introduce themselves to the guest, escort them to their room, explain room and hotel facilities, and offer assistance for the remainder of their stay.
• Coordinate luggage handling with Concierge sections for arriving and departing guests to ensure safe and timely delivery.
• At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and standards.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, take appropriate actions, or refer the matters to the relevant persons to handle.
• Offer personalized wake-up to the room with tea or coffee if guest requests.
• Offer assistance to guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry, and dry cleaning.
• Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions.

As a Palace Butler, we expect from you:

• High school diploma or suitable equivalent
• Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus
• Well-groomed, professional appearance
• Additional languages will be an advantage
• Outstanding verbal and written communication
• Physically agile, and to stand for extended periods

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?