Job Title: Patient Relationship Executive (Healthcare or Medical Services only)
Industry: Healthcare / Medical Services
Salary - 3000 - 4500 AED
Job Summary:
We are looking for a warm, empathetic, and service-driven Patient Relationship Executive to support and manage patient communication primarily over the phone. This role is crucial in ensuring a positive patient experience by facilitating appointment bookings, addressing inquiries, and maintaining clear, supportive communication throughout the patient journey. The ideal candidate will have experience in a healthcare setting, such as a hospital, clinic, or diagnostic center, and a strong background in telesales or patient coordination.
Key Responsibilities:
- Make outbound calls to confirm appointments, conduct follow-ups, and gather patient feedback post-consultation or procedure.
- Manage inbound calls and respond to patient queries regarding services, doctor availability, procedures, and clinic protocols.
- Educate patients about available treatments, diagnostic services, specialties, and other offerings.
- Update and maintain accurate records of patient, follow-ups, and call outcomes using clinic or hospital software.
- Collaborate with doctors, nursing staff, and administrative teams to ensure smooth scheduling and coordination.
- Send appointment reminders, payment follow-ups, and reports to patients via call, SMS, or email.
- Handle patient concerns or complaints with empathy and escalate complex issues to the appropriate department.
- Assist with basic administrative tasks related to patient handling, call logs, and documentation.
Desired Candidate Profile:
- Minimum 2 year of experience in telesales, patient coordination, or customer service—preferably in a healthcare or medical setting (clinic, hospital, diagnostic center, etc.).
- Excellent verbal communication skills in English; knowledge of regional languages is a plus.
- Strong interpersonal skills with a patient-centric and polite approach.
- Ability to manage high call volumes, multitask, and stay organized in a fast-paced medical environment.
Additional Details:
- Experience Required: 2+ years in Healthcare Telesales / Patient Support
- Education: Bachelor’s degree preferred (any discipline)
- Shift Timings: 12 Hrs. Rotational or Day Shift (as per operational needs)
- Joining: Immediate joiners will be given preference
Job Type: Full-time
Pay: AED3,000.00 - AED4,500.00 per month
Application Question(s):
- Are you available on an immediate basis?
Experience:
- Healthcare: 1 year (Required)
Location:
- Dubai (Required)