The Role
As a key member of the Global People Operations team, the People Operations Coordinator supports the entire employee lifecycle at Teneo. They are often the first point of contact for our employees and aim to provide a seamless and positive experience for everyone. Well-versed in company policies, processes, and procedures, they are responsible for handling a wide range of routine HR inquiries and support managers and employees through various lifecycle changes.
Core Responsibilities - Global
- Support managers and employees with routine people-related queries, promoting self-service solutions while providing additional support when necessary.
- Take accountability to track and manage key employee lifecycle processes, such as onboarding, visa sponsorships (including renewals), probation and offboarding. Ensure candidates, managers and employees are informed at each step about their responsibilities, entitlements, and next steps.
- Manage changes to employment conditions, such as promotions, flexible working arrangements and internal and international transfers. Ensure that both documentation and Workday are updated and accurate.
- Serve as a front-end Subject Matter Expert (SME) for Workday, providing guidance and support to users on system functionalities and HR processes. Additionally, serve as a confident back-end user with an understanding of the wider systems view of the application to ensure efficient workflows, timely troubleshooting and data accuracy.
- Collaborate with the Payroll function or 3rd party vendors to ensure a seamless monthly payroll process.
- Prepare contractor agreements and manage their onboarding and offboarding process in Workday. Assist in determining whether individuals should be classified as contractors or employees based on local legislation.
- Anticipate the reporting needs of various stakeholders and proactively propose and implement better reporting solutions in collaboration with the HRIS team.
- Provide support, both to employees and the wider People Team, during cyclical process such as Goal Setting, and Performance, Promotion and Compensation reviews. Such support varies by process but may involve leading training sessions for employees, providing Workday assistance, or tracking completion rates.
- Proactively contribute to the continuous improvement of HR policies, processes and related documentation/guides to enhance People Operations services and the employee experience.
Additional Core Responsibilities by Region
Middle East
- Guide employees through employee leave policies and processes.
- Provide administrative support for Talent Acquisition requisitions across the region, including requisition management and scheduling interviews.
- Support local learning and development needs by organizing training sessions, sourcing suitable vendors, and collaborating with the Global Learning team as needed.
Skills
- Strong administration and organizational skills with excellent attention to detail.
- Exceptional customer service and prioritization skills.
- Ability to manage multiple tasks and projects simultaneously.
- Excellent verbal and written communication skills.
- Exemplifies integrity and discretion.
- Continuous improvement mindset – a proactive, adaptable, and agile collaborator.
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
Qualifications and Experience
- At least 3 years’ experience as an HR Administrator or HR Coordinator.
- Knowledge of local employment legislation.
- Experience working in the Gulf countries (GCC).
- Experience with HRIS systems like Workday preferred.
- Bachelor's degree in human resources, business management, psychology or related field preferred and/or:
- CIPD qualification is highly regarded.
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