• Establish and maintain strong working relationships with the Buying team and brand partners
• Ensure consistent communication with vendors to resolve outstanding issues
• Track, investigate, and communicate findings related to vendor chargebacks
• Record and monitor vendor compliance issues, and reconcile monthly vendor charges and damages
• Monitor and facilitate the return process for damaged items
• Create seasonal damage reports by brand, category, and SKU level
• Collaborate with relevant teams to initiate and suggest process improvements; report and escalate concerns as needed
• Work closely with the Logistics team to ensure all incoming products are processed through quality control
• Support product inspections to ensure alignment with quality, fit, and style standards
• Analyze damaged items using knowledge of product fit, brand details, and market trends; provide exception handling and resolution guidance
• Partner with the Buying team and vendors to address issues that fall outside standard procedures
• Coordinate and lead product review meetings to identify product issues and facilitate resolutions
• Provide structured feedback and make informed recommendations to resolve product-related conflicts
• Liaise with Logistics and Supply Chain teams to resolve queries related to inbound deliveries, quality checks, and damages
• Identify and recommend process and system improvements to enhance overall operational effectiveness