- Establish and maintain strong working relationships with the Buying team and brand partners
- Ensure consistent communication with vendors to resolve outstanding issues
- Track, investigate, and communicate findings related to vendor chargebacks
- Record and monitor vendor compliance issues, and reconcile monthly vendor charges and damages
- Monitor and facilitate the return process for damaged items
- Create seasonal damage reports by brand, category, and SKU level
- Collaborate with relevant teams to initiate and suggest process improvements; report and escalate concerns as needed
- Work closely with the Logistics team to ensure all incoming products are processed through quality control
- Support product inspections to ensure alignment with quality, fit, and style standards
- Analyze damaged items using knowledge of product fit, brand details, and market trends; provide exception handling and resolution guidance
- Partner with the Buying team and vendors to address issues that fall outside standard procedures
- Coordinate and lead product review meetings to identify product issues and facilitate resolutions
- Provide structured feedback and make informed recommendations to resolve product-related conflicts
- Liaise with Logistics and Supply Chain teams to resolve queries related to inbound deliveries, quality checks, and damages
- Identify and recommend process and system improvements to enhance overall operational effectiveness
الإبلاغ عن وظيفة
