Job Summary:
The Clinic Receptionist serves as the first point of contact for patients and visitors. They are responsible for providing excellent customer service, managing front-desk operations, scheduling appointments, and maintaining patient records while ensuring a welcoming and efficient clinic environment.
Key Responsibilities:
- Greet patients and visitors warmly and professionally.
- Answer incoming calls, respond to inquiries, and route calls to the appropriate personnel.
- Schedule, confirm, and manage patient appointments using clinic software.
- Collect and update patient information, including medical history and insurance details.
- Process patient check-in and check-out procedures.
- Handle payments, issue receipts, and maintain daily cash reports.
- Coordinate with medical staff to ensure smooth patient flow.
- Maintain a clean and organized reception area.
- Assist with administrative tasks such as filing, scanning, and data entry.
- Maintain patient confidentiality in compliance with clinic policies and healthcare regulations.
Qualifications and Skills:
- High school diploma or equivalent; additional certification in healthcare administration is a plus.
- Proven experience as a receptionist or in a customer-facing role, preferably in a medical or healthcare setting.
- Proficiency in using computers, MS Office, and medical management software.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Professional appearance and demeanor.
- Ability to work in a fast-paced and team-oriented environment.
Preferred Languages:
- English and Arabic
Job Type: Full-time
Pay: AED1,500.00 - AED2,000.00 per month
Experience:
- Medical Center : 2 years (Preferred)
Language:
- Arabic (Preferred)
- English (Preferred)