Full job description
As a Front Office Receptionist your role is to be responsible and provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.
Welcome guests upon their arrival and assign rooms
Perform all check-in and check-out tasks
Manage online and phone reservations
Provide information about hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Up-sell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Run and review daily reports/logs
Complete designated cashier and closing reports in the computer system
Accept and record wake-up call requests and deliver to appropriate department
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change
Experience:
Previous experience in a 4 or 5 star hotel for at least 1 year is required
Requirement:
Active listening and effective communication skills
Flexibility to work in shifts
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
Job Type: Full-time
Pay: AED1,500.00 - AED2,500.00 per month
Language:
- Arabic (Required)