- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all package plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel’s policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities based on reservations.
- Helps develop room revenue and occupancy forecasts.
- Prepares expected arrival list for front office use.
Job Type: Full-time
Application Question(s):
- Can you join immediately?
Education:
- High school or equivalent (Preferred)
Experience:
- Reservation Agent: 1 year (Required)
- Hotel: 1 year (Required)
Language:
- English (Preferred)