Supports the smooth running of the central reservations department, where all aspects of the guest journey and experience are delivered to the highest level.
Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
Delivers on plans and objectives where reservations initiatives & hotel targets are achieved.
Builds and maintains effective working relationships with all key stakeholders (e.g.: sales and front office).
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Minimum one-year Reservation or Front Office experience.
Excellent interpersonal and communication skills.
Speak, Read and Write English. Arabic will be preferred.
Team player and accustomed working in high pressure environment.
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.