Residences Chief Concierge - Six Senses The Palm, Dubai

Duties and Responsibilities

As Chef Concierge, I will assume full responsibility for the efficient operation in the following:
In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the Director of Rooms to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.

My scope of work includes:

• I will ensure that all set policies, procedures, and best practices are in place and rigorously enforced.
• I will support the Director of Rooms and focus on the rejuvenation of the residential experience. Common area amenities, services, and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.
• I will work in partnership with Guest Experience Maker, Guest Services, Reservations, Housekeeping, Engineering, F&B, Spa, and other outsourced approved third-party service providers to ensure private homeowners’/residents’ needs are anticipated and met for the overall smooth operation of private homeowners’/residents’ living experience. Leading in the planning and execution of services and lifestyle activities involving private homeowners’/residents’ and the hotel when applicable.
• I will have a thorough knowledge of all facilities, amenities, and services offered by the hotel and residences as well as their location and layout. I will oversee the management of the private homeowners’/residents’ history and profile system in conjunction with the Reservations Manager/Concierge.
• Interaction and communications between departments under my control and other departments within the residences are clear and effectively maintained to support the smooth running of the residences I will perform any additional duties given to me by the Director of Rooms.
• I will be responsible for assisting in the planning and execution of services and lifestyle activities involving private homeowners’/residents’ when applicable.
• I will also be responsible for supporting the leadership team in fostering and maintaining good relationships with the private homeowners’/residents’ and their representatives by providing services and amenities aligned with the Six Senses Brand and quality standards.
• Championing the Six Senses Residences Core brand guidelines for product and service delivery and ensuring alignment amongst the Residences teams.

Qualifications
To execute the position of Residences Chef Concierge , I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. I possess a minimum of a Bachelor’s Degree in Hospitality, Hotel, or Business Management and more than three years of experience in a similar luxury and residential hospitality operational role.
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.

I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
Fluent in English and I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for a Residences Chef Concierge at Six Senses Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.