Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
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Our commitment to diversity and inclusion:
Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
Job Description
Bring your passion for hospitality and unforgettable dining experiences to Mama Shelter Dubai! ✨
Join our team as Restaurant Manager and help us make every meal, every service, and every guest interaction truly memorable.
THE MISSION?
Be Mama’s Hospitality Hero: Lead the restaurant team to deliver exceptional service with energy, warmth, and flair.
Guest Experience First: Anticipate guest needs, exceed expectations, and create moments that make them want to come back again and again.
Team Leadership: Inspire, coach, and develop the team while fostering a positive, high-energy environment. ✨
Operational Excellence: Ensure smooth daily operations, from service flow to inventory, quality control, and compliance. ✅
Collaboration Rockstar: Work closely with chefs, mixologists, F&B sales, and marketing to bring big ideas to life.
Drive Results: Balance guest satisfaction with business goals, maximizing revenue and efficiency.
MADE FOR YOU? ONLY IF…
You lead by example, inspire your team, and turn challenges into wins.
You’re organized, detail-oriented, and always looking for ways to improve.
You embrace feedback, learn quickly, and adapt on the fly.
- You have a genuine passion for food, drinks, and creating memorable guest experiences.
Qualifications
Bachelor’s degree in Hospitality, Hotel Management, or a related field.
️ 3–5 years of experience in restaurant management, preferably in a dynamic, high-volume environment.
Strong knowledge of operations, cost control, and team leadership.
Passion for food & beverage and delivering outstanding guest experiences.
️ Excellent communication skills (English required; additional languages a plus).
✨ Leadership, adaptability, and a keen eye for detail.
Additional Information
YOUR LITTLE EXTRAS:
You’re goal-oriented and always deliver on promises.
You’re a collaborative team player but can take the lead when needed.
Your energy is contagious—you uplift everyone around you.
You connect easily—with guests, clients, and internal teams.
You love building lasting relationships and creating memorable experiences.