KEY ACCOUNTABILITIES & ACTIVITIES
Key Accountabilities Key Activities
1. Budgeting
Analyze cash flow, cost controls and expenses for each station towards optimum utilization of company’s resources
Examines activities at all times to improve profitability, reducing wastage and ensure stock losses are kept within industry standard ranges
Conducts financial prudence in all decisions and monitor variances between actual expenditure and budget
Reviews and responds to queries related to expenditure reports and provides justification for any budget overspend
Establishes and obtains Line Manager’s agreement to annual sales target/budget target
2. Staffing
Manages staff activities at each station and monitors the service standard of the Corporation; takes corrective action when required
Provides ongoing briefing/instructions to staff in order to maintain the Corporation image and ensure all standard operating procedures are followed
Manages staff appearance and personal hygiene at all stations, including arranging uniform/badges replacement as appropriate
Follows-up in conjunction with HR on the issuing or renewal of stations’ trade license, retail staff passports, health cards, ID cards, etc
3. Customer Service
Manages and monitors customer service behaviour of all internal/external customers
Carries out on site customer service survey to ascertain satisfaction levels, feedbacks, etc
Carries out market survey of competitors to ‘benchmark’ behavior and performance
Investigates any accident/incidents at assigned stations, prepares reports and submits to Line Manager, claim from insurance and follows up with police, courts, etc.
Carries out regular asset verification during the annual stock check and take appropriate action
4. People Management
Motivates staff and empowers direct reports by providing the necessary tools and support required to support Section goals and objectives
Establishes clear direction, prioritizes tasks, assigns and delegates responsibility and monitors workflow
Provides guidance and ensures that direct reports comply with EMARAT’s policies, processes, practices and systems
Ensures proper target setting and staff performance management in line with EMARAT performance management guidelines
Emarat is a multi-channel power and energy company with a much-loved network of service stations and fuel depots across Dubai and the Northern Emirates. We meet the day-to-day petrol and LPG needs of millions of people while also helping to keep the engines of Industry running with fleet solutions, aviation fuel and commercial fuel services.
The Emarat brand has earned its reputation for providing great value and high-quality products and services – which is why you can expect the expected, every time.
Our network spans right across the north of the UAE, from Dubai to Ajman, and from Fujairah to Sharjah, plus many other locations in between. Service and quality are incredibly important to us, which is why we are proud to provide our customers with high-quality fuel, lubricants, state-of-the-art car washing facilities, best-in-class terminalling, bulk fuel logistics and great franchise opportunities for ambitious businesses.
Oh, and we also serve superb freshly-ground Arabicca coffee for anybody with a taste for the real thing.
All our colleagues – from the barista to the car mechanic – are fully trained in how to deliver great customer service. We operate ethically and to the highest international and national HSE standards, making sure that employees, customers and business partners are happy and safe at Emarat.