About ITT::
ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.
The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments:
- Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets
- Industrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets
- Connect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.
ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.
Essential Responsibilities:
- Achieve sales turnover and profitability in line with Company objectives.
- Expand Customer Base, Identify Key Projects, Establish and maintain a customer base within a specific territory. Develop new customers in their pump repair needs. Also, expand business to involve other mechanical equipment. Build Relationships with Key (decision makers) within customer’s organization.
- Provide technical expertise to resolve products/systems problems at customer installation. Perform pump and system diagnostic and analysis including review of pumps application and operation, pump design and materials, pump vibration. Identify and resolve any defect(s).
- Staying up to date on service-on-service capabilities.
- Understanding customers’ needs and providing solutions accordingly.
- Preparation of presentations and proposals to obtain new orders, including review of clients’ specs and commercial requirements.
- Coordinating and resolving customer service issues in a manner that retains the customer and provides opportunities for additional revenue in the future.
- Conduct customers plant surveys to verify current installed population. Utilize these surveys for project sales opportunities to replace outdated pumps (efficiency upgrades) or secure parts orders (maintenance upgrades).
- Ensure completion of Customer Satisfaction feedback reports.
- Interact with Operations staff to ensure that the customer’s needs are met.
- Review and manage parts agreement and price increases
- Review and keep track of parts activity to help close the orders
- Analyse parts business, recommend strategies to grow it and implement agreed upon actions