Security Assistant Manager

Job Scope

• Manages a team of external company security Colleague to include their daily attendance, grooming, coaching, appraisals and personal development plans
• Compiles duty schedules for their area on a monthly basis ensuring that annual leave plans support operational readiness and ensure sufficient time off to Colleagues
• Plan, book and deliver on and off job training as required to ensure best possible service standards as well as Security Colleague development
• Openly communicate appropriate and useful information through various channels to include department meetings and briefings
• Motivate Colleagues through the effective implementation of incentive and recognition and rewards programs
• Ensure departmental policies, procedures and performance standards are being implemented and maintained throughout their area
• Review departmental policies, procedures and performance standards to ensure these are up to date, correct and propose changes as appropriate to ensure high levels of customer service
• Ensure any service delivery defects are resolved and identify any trends and share observations and suggestions with their manager
• Review satisfaction results for their areas and identify any trends and share observations and suggestions with their manager
• Review accuracy of any checklists and records completed in their area and analyze
• Ensure their area meets financial targets as set by their departmental manager through tracking expenditures and revenue and as appropriate taking action to affect either
• Coordinate any inventory/stock take activities required in their area ensuring sufficient stock remains on hand at all times and reducing stock loss/wastage
• Participate in daily operations alongside their Colleagues setting a positive example
• Foster a harmonious atmosphere among Colleagues in their area and brings team members together through team activities
• Respond to Security breaches, incidents and emergencies, taking necessary corrective actions and ensure incidents are investigated, recorded and reported to the Line Manager
• Monitor and manage the standards of customer service offered by security Colleagues to ensure that guest expectations are met and exceed using the company policies and procedure
• Handle all guest complain with effect & immediate on the spot solution to meeting the company standards
• Ensure that any criminal activity does not hamper the smooth functioning of the organization
• Ensure Security Colleague, are scheduled for breaks and / or rotations are fair in order to increase productivity and maintain Colleague’s well-being
• Organizing zonal evacuation drill exercise in Leisure Facility and creating reports from the drill ensuring the improvement prospective (YWW specific)
• Monitoring overall security systems performance (e.g. CCTV, FACP, Access Control, Locker system and etc.) and reporting any irregularities
• Running overall security operation on daily basis
• Liaising with the authorities (Police & Civil Defense, etc.) to ensure regular communications, updates and strong relationship in place
• Interviewing Security Colleagues prior to be assigned in the Leisure Facility from security service provider
• Coordinating with security service provider operation management related to Leisure Facility department operational requirement
• To enforce and adhere to all UAE laws, Health, Safety & Environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all Guests and Colleagues
• To manage emergency situations that may arise in order to minimize possible damage, loss or injury to any Guests, Colleagues or Company property
• To communicate relevant information with Colleagues in order to improve internal communication within the department and Company
• To coach, discipline & provide constructive feedback to Security Colleagues in a fair and consistent manner in order to motivate and improve performance
• Ensure that the Security Colleagues are abiding with the rules and regulation at all the time while carrying their duties
• Ensure that all Security Colleagues are following the safety measures while carrying their duties
• Ensure that the Leisure Facility is safe and ready for operations prior opening the park for the guests
• Ensure that the Leisure Facility is clear of guests and main gate is locked after the park operational hours
• Schedule and conduct monthly / quarterly equipment /assets inventory and report any irregularities
• Attend the company's communications channels, such as daily briefs, team briefs and team meetings to ensure a consistent and effective two way flow of information between management and Colleagues
• Conduct rounds inside the park premises and report irregularities
• Attend and facilitate VIP Guests and inform park management on the spot
• Conduct Trainings for other departmental Colleagues if required
• Carry out random spot checks liaising with concerned Department
• Responsible for Lost & Found Property deposited with Security and for its safekeeping and discarded after prescribed period as per policy (FWAD Specific)
• Maintain effective communication and coordination with all other Departments
• Prepares and ensure Security daily reports are forwarded to Line Manager and relevant personnel’s

Qualifications:

• Higher Secondary or equivalent

Years of Experience:

• 2 years’ experience in a supervisory role with experience in the hospitality/leisure industry

Skills:

• Customer Service
• Problem Solving abilities
• MS Office knowledge
• Leadership abilities
• Team performer
• Time management
• Dealing with Complexity
• Fluent English (read, write & speak)
• Incident Investigation and reporting