Job Scope
- Manages a team of external company security Colleague to include their daily attendance, grooming, coaching, appraisals and personal development plans
- Compiles duty schedules for their area on a monthly basis ensuring that annual leave plans support operational readiness and ensure sufficient time off to Colleagues
- Plan, book and deliver on and off job training as required to ensure best possible service standards as well as Security Colleague development
- Openly communicate appropriate and useful information through various channels to include department meetings and briefings
- Motivate Colleagues through the effective implementation of incentive and recognition and rewards programs
- Ensure departmental policies, procedures and performance standards are being implemented and maintained throughout their area
- Review departmental policies, procedures and performance standards to ensure these are up to date, correct and propose changes as appropriate to ensure high levels of customer service
- Ensure any service delivery defects are resolved and identify any trends and share observations and suggestions with their manager
- Review satisfaction results for their areas and identify any trends and share observations and suggestions with their manager
- Review accuracy of any checklists and records completed in their area and analyze
- Ensure their area meets financial targets as set by their departmental manager through tracking expenditures and revenue and as appropriate taking action to affect either
- Coordinate any inventory/stock take activities required in their area ensuring sufficient stock remains on hand at all times and reducing stock loss/wastage
- Participate in daily operations alongside their Colleagues setting a positive example
- Foster a harmonious atmosphere among Colleagues in their area and brings team members together through team activities
- Respond to Security breaches, incidents and emergencies, taking necessary corrective actions and ensure incidents are investigated, recorded and reported to the Line Manager
- Monitor and manage the standards of customer service offered by security Colleagues to ensure that guest expectations are met and exceed using the company policies and procedure
- Handle all guest complain with effect & immediate on the spot solution to meeting the company standards
- Ensure that any criminal activity does not hamper the smooth functioning of the organization
- Ensure Security Colleague, are scheduled for breaks and / or rotations are fair in order to increase productivity and maintain Colleague’s well-being
- Organizing zonal evacuation drill exercise in Leisure Facility and creating reports from the drill ensuring the improvement prospective (YWW specific)
- Monitoring overall security systems performance (e.g. CCTV, FACP, Access Control, Locker system and etc.) and reporting any irregularities
- Running overall security operation on daily basis
- Liaising with the authorities (Police & Civil Defense, etc.) to ensure regular communications, updates and strong relationship in place
- Interviewing Security Colleagues prior to be assigned in the Leisure Facility from security service provider
- Coordinating with security service provider operation management related to Leisure Facility department operational requirement
- To enforce and adhere to all UAE laws, Health, Safety & Environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all Guests and Colleagues
- To manage emergency situations that may arise in order to minimize possible damage, loss or injury to any Guests, Colleagues or Company property
- To communicate relevant information with Colleagues in order to improve internal communication within the department and Company
- To coach, discipline & provide constructive feedback to Security Colleagues in a fair and consistent manner in order to motivate and improve performance
- Ensure that the Security Colleagues are abiding with the rules and regulation at all the time while carrying their duties
- Ensure that all Security Colleagues are following the safety measures while carrying their duties
- Ensure that the Leisure Facility is safe and ready for operations prior opening the park for the guests
- Ensure that the Leisure Facility is clear of guests and main gate is locked after the park operational hours
- Schedule and conduct monthly / quarterly equipment /assets inventory and report any irregularities
- Attend the company's communications channels, such as daily briefs, team briefs and team meetings to ensure a consistent and effective two way flow of information between management and Colleagues
- Conduct rounds inside the park premises and report irregularities
- Attend and facilitate VIP Guests and inform park management on the spot
- Conduct Trainings for other departmental Colleagues if required
- Carry out random spot checks liaising with concerned Department
- Responsible for Lost & Found Property deposited with Security and for its safekeeping and discarded after prescribed period as per policy (FWAD Specific)
- Maintain effective communication and coordination with all other Departments
- Prepares and ensure Security daily reports are forwarded to Line Manager and relevant personnel’s
Qualifications:
- Higher Secondary or equivalent
Years of Experience:
- 2 years’ experience in a supervisory role with experience in the hospitality/leisure industry
Skills:
- Customer Service
- Problem Solving abilities
- MS Office knowledge
- Leadership abilities
- Team performer
- Time management
- Dealing with Complexity
- Fluent English (read, write & speak)
- Incident Investigation and reporting