Company Description
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.
Job Description
JOB PURPOSE:
- Assist in completion of all police & Legal request as per SOP by providing operational services and support.
- Receive fraud related enquires and investigate the case with required details like FAB card (Debit/Credit /prepaid card transaction) Account related transaction/ Pay it Wallet transaction, CC TV footage request by coordinating with internal FAB fraud departments and stakeholders.
- Back office support to all UAE branches and departments for Accounts openings & account Maintenance related activities for Retail, ELITE & GPB (ISL & Conventional ) segment.
KEY ACCOUNTABILITIES:
Policies, Systems, Processes & Procedures
- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Always demonstrate compliance to organization’s values and ethics to support the establishment of a value drive culture within the bank.
Continuous Improvement
- Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Reporting
- Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
Qualifications
- Bachelor degree
- High School / Diploma in any discipline. 1 – 2 years’ experience in customer services / Call Centre. Candidate without experience will also be considered.
- Minimum 1 year experience (Preferable legal experience)
- Good Knowledge of bank policy and procedures
- Excellent communication skill in English &/ Arabic