Key Responsibilities:
- Develop and implement community engagement strategies across all relevant social media platforms (Instagram, Facebook, X/Twitter, LinkedIn, TikTok, etc.)
- Monitor, moderate, and respond to user-generated content and messages in a timely, authentic manner in both Arabic and English.
- Foster a positive community environment by initiating and joining conversations, encouraging user engagement, and building relationships with followers and influencers.
- Collaborate with the content and design teams to ensure brand consistency and timely delivery of social campaigns.
- Track community feedback and sentiment to provide insights and suggestions for improving content, services, and brand positioning.
- Stay up-to-date with platform updates, algorithm changes, and trending topics to optimize engagement.
- Manage crisis communication and escalation procedures as needed.
- Generate monthly community reports, analyzing KPIs like engagement rate, sentiment analysis, and follower growth.
Qualifications:
- Bachelor’s degree in Marketing, Communications, PR, or a related field.
- 5 years of experience in social media management, preferably in a community-focused role.
- Fluency in Arabic and English is mandatory – both written and spoken.
- Strong communication and interpersonal skills.
- Experience with social media management and analytics tools (e.g., Hootsuite, Sprout Social, Meta Business Suite).
- Creative mindset with a customer-first approach and the ability to think on your feet.
- Ability to work both independently and collaboratively in a fast-paced environment.
Job Type: Full-time
Experience:
- real estate: 3 years (Preferred)