Company Description
talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
What’s On Your Plate?
Strategic Partner Management & Growth:
- Develop and implement a structured account management framework to strengthen relationships with key fleet partners across the region
- Oversee fleet partner performance evaluation, leveraging data insights to drive continuous improvement and refine performance pillars and reward systems
- Work closely with cross-functional teams to address fleet partner challenges, drive operational excellence and advocate for rider wellbeing through our fleet partners
- Identify and grow key fleet partners to expand regionally, owning account management for those that evolve into regional operations
- Establish mechanisms to grow the most valuable fleet partners, to ring-fence and increase their loyalty to talabat
Fleet Partner Compliance & Operations:
- Own and drive fleet partner compliance across the region, ensuring adherence to contractual, operational and regulatory standards
- Support the coordination between Regional Logistics, Product and Data Science teams to define, build and enhance fleet partner-related logistics products
- Drive automation and process improvements to optimize fleet operations and performance tracking
Analytics & Performance Optimization:
- Provide analytical and expertise support to local teams in their drive to optimize fleet partnerships and enhance the partner value proposition
- Establish and scale communication channels, analytics and insights to drive regional performance improvements
- Define and establish a drumbeat structure for managing and tracking fleet partner performance across the region
Team Leadership & Fleet Partners Advocacy:
- Lead the regional fleet partnerships team by setting the vision and roadmap for department
- evolution, coaching and guiding the team to bring this vision to life and developing their capabilities and skills
- Advocate and provide visibility of fleet partners role in supporting the ecosystem, growing talabat, and leading the way in trailblazing the industry; within talabat and with external regulators
Qualifications
What Did We Order?
- You are a self-starter and take a high degree of ownership
- Proven experience in fleet partner management, logistics, or operations
- Proven experience in leading a team and cross-functional leadership
- Ability to mobilize teams collaboratively with no formal authority
- Ability to build and manage strong relationships with external partners and internal stakeholders
- Excellent problem-solving abilities, high degree of analytical skills and a strategic mindset to drive long-term improvements
- Fluency in English, strong preference for a native Arabic speaker