Support Lead

Preparation of Temporary Laptops

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  Re-image the temporary laptops to be used during this project
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  Reach out to the end-users to explain the process
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  Confirm with the end-users that all their data is saved in OneDrive
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  Deliver and configure the temporary laptops for the end-users and allow for data synchronization.
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  Collect the end-users’ laptops to start the re-imaging process

Re-imaging Process

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  Apply the approved Golden Image.
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  Use the approved naming convention.
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  Liaise with relevant security teams to ensure newly imaged devices are compliant as per the adopted policies and standards.
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  Ensure newly imaged devices are successfully reporting to In-tune
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  Ensure newly imaged devices are compliant as per Intune configured security policies.
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  Liaise with the relevant patching team to ensure newly imaged devices are having the latest OS and third-party application patches.
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  Ensure newly imaged devices have endpoint central agent and can be successfully managed by endpoint central.
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  Liaise with the operation team to ensure newly imaged computer accounts are moved to the correct active directory OUs.
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  Liaise with the Operation team to do the necessary cleanup of the old computer accounts in AD and Endpoint Central as per the followed process.
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  Liaise with the Relevant Security team to do the necessary cleanup of the old computer accounts in Intune as per the followed process.
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  Update the asset management module with the new records.
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  Update the asset tags on the re-imaged laptops.

Data Backup & Restoration

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  Check and ensure local data backup before re-imaging for all endpoints.
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  Liaise with the end-users to ensure their data is saved in OneDrive.
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  Restoring end users’ data and verifying accessibility post imaging.

Post Re-Imaging Activities

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  Follow up with end-users to confirm successful functionality.
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  Address any post-reimaging technical issues in coordination with the Operation team.
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  Liaise with the relevant team to share the Compliance report for the newly imaged devices on a weekly basis.
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  Liaise with the relevant team to share the Asset management report of the newly imaged devices on a weekly basis.
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  Liaise with the relevant team to share the endpoint central report of the newly imaged devices on a weekly basis.
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  Liaise with the relevant team to share the patching reports on a weekly basis.
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  Weekly progress report detailing the completion status and any challenges encountered.