SVP Account Management – MEA
Context of the role
As the SVP Account Management, you will be responsible for leading and managing the account management team across the Middle East and Africa to achieve business objectives and ensure the highest level of customer satisfaction. You will oversee the development and execution of strategies to strengthen customer relationships, drive revenue growth and meet and exceed sales targets. Your role will involve collaborating with cross-functional teams, building strong client partnerships, and maintaining a deep understanding of market trends. This is a leadership position that requires exceptional communication, strategic thinking, and relationship management skills.
Responsibilities:
- Lead, mentor, and manage a team of account managers/directors, providing guidance, support, and training as needed.
- Develop and execute strategic account management plans to achieve revenue targets and customer satisfaction goals.
- Build and nurture strong relationships with key clients, understanding their needs and aligning company solutions to address them.
- Collaborate with internal teams, including sales, marketing, product, and customer support, to ensure seamless customer experiences and successful account growth.
- Analyze market trends, competitive landscape, and customer insights to identify growth opportunities and recommend strategies for account expansion.
- Drive customer retention initiatives, implementing best practices to enhance customer loyalty and reduce churn.
- Monitor account performance metrics, track revenue growth, and prepare regular reports for senior management.
- Conduct regular business reviews with key clients to assess satisfaction levels, identify areas for improvement, and explore opportunities for upselling and cross-selling.
- Stay updated with industry trends, emerging technologies, and best practices in account management and customer success.
- Continuously enhance the account management process, implement tools and systems, and streamline workflows to optimize efficiency and productivity.
What we are looking for:
- Bachelor's degree in business administration, marketing, or a related field. An MBA or advanced degree is preferred.
- 15+ years experience in business development / account management, with a track record of successfully managing and growing key accounts.
- Proven experience leading a distributed high performing account management teams - ability to inspire and motivate a team.
- In depth knowledge of the cross border payments industry
- Experience managing accounts across both the Middle East and Africa
- Strong business acumen and strategic thinking skills, with the ability to identify growth opportunities and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships at all levels.
- Results-oriented mindset with a focus on achieving targets and driving revenue growth.
- Analytical mindset and proficiency in using data to drive insights and measure performance.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Strong negotiation and problem-solving skills, with the ability to handle challenging situations and resolve conflicts.
About Thunes
Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.
Thunes’ Network connects directly to over 7 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.
Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring Members of the Network receive unrivalled speed, control, visibility, protection and cost efficiencies when making real-time payments globally.
Headquartered in Singapore, Thunes has offices in 12 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo and Shanghai. For more information, visit: https://www.thunes.com/