Job Description:
We are seeking a dynamic and motivated Telecaller to join our growing team. If you are a skilled communicator with a passion for providing excellent customer service and driving sales, we want to hear from you!
Key Responsibilities:
- Make outgoing calls to potential customers and schedule high-quality leads for the sales team.
- Understand customer needs, clarify information, research issues, and provide effective solutions.
- Identify opportunities to upsell services and enhance customer satisfaction.
- Follow up with potential customers in a timely manner.
- Manage a large volume of outbound calls efficiently, meeting individual and team targets.
- Document call details in the CRM according to company standards.
- Be well-versed in Square yards services to effectively qualify customer needs.
- Demonstrate sales aptitude by asking for the next meeting and suggesting additional products or services.
- Ensure a positive customer experience and build strong rapport with customers.
- Schedule Experience Centre visits with the design team and follow up with internal stakeholders to ensure customer requests are addressed.
- Make reminder calls to customers, schedule appointments, and maintain accurate records of interactions, inquiries, and complaints.
- Communicate professionally in all interactions with both internal and external customers.
Expertise & Qualifications:
- Graduate in any stream.
- Relevant experience in telesales, inside sales, or a similar role.
- Familiarity with CRM and cloud telephony systems.
- Customer-focused, with the ability to adapt to different personalities.
- Strong multitasking, prioritization, and time management skills.
- Experience in a call center environment, particularly in UAE market.
- Excellent listening, verbal, and written communication skills.
- Fluent in spoken English with proper grammar and fluency.
- Language skills required: English, Hindi. (other languages are a plus)
If you have a passion for sales, exceptional communication skills, and are eager to help customers, we would love to meet you!
Join us and take your career to the next level!
Job Types: Full-time, Permanent