About Us: At ECOS Dubai Hotel, we are passionate about delivering exceptional guest experiences. Situated in the vibrant Al Furjan area, our hotel is dedicated to excellence in hospitality. We are currently seeking a motivated and professional Female Guest Service Agent to join our dynamic team.
Position Overview: As a Guest Service Agent, you will be a key player in ensuring our guests enjoy a memorable stay. Your role will involve assisting with check-in and check-out procedures, providing comprehensive information about our services and local attractions, and addressing guest needs with the highest level of courtesy and professionalism.
Key Responsibilities:
Guest Check-in and Check-out:
- Uphold ECOS Dubai Hotel’s Core Values and Mission Statement.
- Conduct check-ins and check-outs with a courteous and positive demeanor.
- Use appropriate phrases and greetings during guest interactions.
- Provide detailed information on hotel services, local attractions, and entertainment options.
- Manage reservations and handle special requests efficiently.
Guest Services:
- Address individual guest needs and requests promptly and effectively.
- Maintain confidentiality and demonstrate professionalism at all times.
- Exhibit a friendly and attentive attitude in all guest interactions.
Guest Reservations:
- Handle phone and reservation inquiries with proper etiquette.
- Accurately describe hotel features, quote rates, and process reservations.
Front Office Functions:
- Manage cash drawer and credit card transactions accurately.
Job Type: Full-time
Pay: From AED1,200.00 per month