Job Title:
Remote Account Manager – Voice, VoIP & SMS
Company:
Wikcom Ltd
Location:
Remote (Global applicants welcome)
Job Type:
Full-Time | Remote | Flexible Hours
About Us:
Wikcom Ltd is a dynamic telecommunications company providing high-quality Voice and VoIP services, SMS messaging, and custom software development, as well as cloud infrastructure solutions. With a strong presence in global telecom markets, we serve carriers, enterprises, and technology partners with a commitment to innovation, reliability, and seamless communication.
Position Overview:
We are seeking an experienced and self-driven Account Manager to join our team and manage our Voice, VoIP, and SMS wholesale and enterprise accounts. The ideal candidate has strong industry connections and a solid understanding of telecom routes, A-Z termination, carrier negotiation, and account relationship management.
Key Responsibilities:
- Manage existing wholesale and enterprise accounts for Voice, VoIP, and SMS services
- Identify and onboard new carriers, aggregators, and enterprise clients
- Negotiate rates, deals, and bilateral agreements with Tier 1 and Tier 2 partners
- Monitor traffic quality, route performance, and revenue margins
- Collaborate with NOC and tech teams to resolve service issues promptly
- Generate and analyze usage and performance reports to support business growth
- Attend industry events (virtually or in person) to maintain and grow your network
Requirements:
- 2+ years experience in telecom, specifically in Voice/VoIP and/or SMS account management
- Strong understanding of VoIP routing, CLI/non-CLI traffic, SMS A2P/P2P
- Knowledge of telecom industry terms (e.g., on-net, off-net, TDM/SIP, grey routes, wholesale billing, etc.)
- Excellent communication and negotiation skills
- Proven ability to work independently and remotely across time zones
- CRM experience and proficiency in Excel or telecom billing/reporting tools
Preferred Qualifications:
- Existing network of carrier or SMS aggregator contacts
- Experience with tools such as Salesforce, PortaOne, VOS, or similar
- Background in cloud services or software development is a plus
What We Offer:
- 100% remote work with flexible hours
- Competitive salary + performance-based incentives
- Opportunity to grow within a global telecom company
- Supportive and collaborative team environment
- Exposure to advanced telecom and cloud technologies
How to Apply:
Submit your CV and a short cover letter detailing your experience in VoIP/SMS account management. Candidates selected for interviews will be contacted within one week of applying.
Job Type: Full-time
Experience:
- Telecommunications (VoIP/Voice): 1 year (Preferred)