Job Title: Warranty Coordinator
Experience: 1-3 years (UAE)
Location: Dubai, UAE
Job Responsibilities:-
- Processes warranty claims on a timely basis for each franchise or distributor.
- Processes all warranty paperwork to ensure proper documentation.
- Verifies criteria required by factory or distributor.
- Reconciles all warranty receivables with payments through the appropriate accounting schedule.
- Resubmits all rejected claims promptly or receives authorization to write them off.
- Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
- Arranges for parts to be shipped to the factory or distributor or to be scrapped.
- Files and maintains all service records as required by the warrantor.
- Keeps informed of all factories recalls and bulletins.
- Assists with body shop warranty claims as needed.
- Verify eligibility criteria as per manufacturer policies.
- Communicate with manufacturers, vendors and customers regarding warranty issues.
- Coordinate with vendors for replacement parts and repairs.
- Respond to customer inquiries about warranty coverage.
Qualification & Skills required:
- Any Bachelors degree or diploma or technical school
- Dealership experience
- Experience in working as Warranty coordinator or administrator
Job Type: Full-time
Pay: AED3,000.00 - AED3,500.00 per month