Overview
Be part of an iconic hospitality landmark
Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.
Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.
About The First Group Hospitality
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
Job Description
Operational Management
- Oversee all Spa and Gym operations, ensuring smooth daily functionality.
- Implement and monitor Standard Operating Procedures, health and safety standards, and brand guidelines.
- Ensure facilities, treatment rooms, and equipment are maintained to the highest standards.
- Prepare staffing rosters to balance efficiency with guest demand.
Guest Experience
- Guarantee a luxury, personalized guest journey across spa and gym services.
- Manage guest feedback and service recovery promptly and effectively.
- Develop and implement tailored wellness journeys, treatments, and fitness programs.
- Strengthen guest loyalty through exceptional service and membership experiences.
Team Leadership & Development
- Supervise, motivate, and support all Wellness team members.
- Conduct ongoing training to enhance service quality, technical skills, and product knowledge.
- Oversee performance reviews, coaching, and succession planning for team members.
- Promote a professional, collaborative, and guest-focused team culture.
Financial & Business Performance
- Monitor spa and gym revenue, retail performance, and membership sales.
- Support the Corporate Director in budgeting, forecasting, and reporting.
- Drive revenue growth through upselling, cross-selling, and innovative package design.
- Control costs and manage inventory in line with financial targets.
Wellness Programs & Innovation
- Design and launch seasonal promotions, fitness programs, and holistic wellness initiatives.
- Stay ahead of industry trends and introduce innovative services (e.g., longevity, recovery therapies).
- Collaborate with Marketing, Sales, and F&B to integrate wellness into the wider guest experience.
- Build relationships with suppliers and partners to enhance service quality and brand positioning.
Desired Skill & Expertise
Qualifications & Skills
- Minimum 5 years of leadership experience in luxury spa, fitness, or wellness operations.
- Strong knowledge of spa therapies, fitness programs, and holistic wellness practices.
- Proven ability to lead and develop diverse teams.
- Solid financial acumen with experience in budget and KPI management.
- Excellent communication and interpersonal skills.
- Professional certifications in spa, wellness, or fitness are an advantage.
Core Competencies
- Leadership and People Development
- Guest Experience Excellence
- Business and Financial Awareness
- Operational Efficiency
- Innovation and Adaptability