Associate Professional Service Delivery Coordinator

DubaiJob Description:

Summary

Coordinates delivery of company products and services according to agreed upon business solution goals and objectives.

Essential Job Functions

• Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
• Assists in interpreting demand forecasts and in planning and delivering of end-to-end services.
• Maintains records of account specific service problems and assists in prioritizing work requests.
• Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
• Assists in identifying service improvements to increase customer satisfaction.
• Ensures delivery of projects meet client and company expectations and needs.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in business administration, engineering, information systems or related field preferred
• Zero or more years of support services or project or program experience
• Experience working with the technology industry
• Experience working with company products and operating systems

Other Qualifications

• Basic project management skills
• Basic analytical and problem solving skills
• Interpersonal skills to interact with customers and team members
• Organization and time management skills
• Communication skills
• Ability to work in a team environment
• Willingness to travel

Work Environment

• Office environment