Boutique Manager - Chaumet (Dubai)

Chaumet Middle East - United Arab Emirates

The Boutique Manager will be responsible for the overall management of the Boutique, insuring sales performance, profitablitly, Brand recognition, team development, superior customer service and customer database building and development.

Position based in Dubai.

Responsibilities - the Boutique Manager:

  • Achieves monthly Boutique turnover and KPI targets set by the Middle East Retail Operations and Sales Manager
  • Sets monthly objectives for all Sales Associates and motivates the team on a daily basis
  • Completes daily and monthly reporting to analyze business trends and needs
  • Is responsible for the overall training and development of Sales Associates and reviews their performances
  • Holds briefings to insure consistent communication and information level
  • Upholds company's customer service standards
  • Is responsible for developing the customer database, recruiting new clients and building loyalty with repeaters
  • Proposes local activation opportunities and develops external relationships to ensure maximal exposure, increase traffic and boost sales
  • Manages Boutique Stock, reviews stock levels and communicates product needs
  • Is responsible for the Boutique administration (cash flow, shipments, repairs, security)
  • Insures team understanding and adherence to Maison policies and procedures
  • Insures that all visual directives are respected and executed
  • Represents the Brand inside and outside of the Boutique
  • At least 8 years of team management experience in retail, experience in the Jewelry sector is a great plus
  • Strong sense of luxury service and aesthetics
  • Fluent English
  • Result and action oriented with strong entrepreneurial mindset
  • Natural leader with good interpersonal competences and empathy
  • Autonomous with good analytical and organizational skills
  • Excellent communicator, able to develop a network
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