COMMIS - IN ROOM DINING (NIGHT SHIFT)

Summary

Customer Service

• To deliver the brand promise and provide exceptional guest service at all times.
• To provide excellent service to internal customers as appropriate.

Operational

• To be familiar with all food items on the outlet menu.
• To prepare food products according to the standard required.
• To follow standard recipes and minimize waste to help ensure that the outlet’s food cost is in line with budget.
• To be flexible wherever possible in meeting special requests from guests for specific food preparation methods and ingredients.
• To follow presentation guidelines as established by the Chef de Partie, Sous Chef or Head Chef.
• To maintain the assigned station / section in a clean and orderly manner at all times.
• To ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
• To make sure that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
• To work in a supportive and flexible manner with other employees and other departments, in a spirit of “We work through Teams”.
• To be up to date with the availability of seasonal and new products on the market.
• To treat all operating equipment and supplies carefully to minimize damage and reduce wastage.

Other Duties

• To report for duty punctually wearing the correct uniform and name tag.
• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read the hotel’s Associate Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
• To attend training sessions and meetings as and when required.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.