Customer Service Officer
Job Title Customer Service Officer - CBD
Reporting to CS Manager
Role Purpose To support sales / key accounts executive in respect to account management,
enquires, sales order processing, follow-up delivery of finished goods and
payments for existing and new customers with customer centric approach.
Working Internal departments
Maintain Customer focus at all times and respond to customers’ enquiries (e-mails, phone
and fax) using the APCL Best practice guidelines.
Assist assigned sales executives customers and proper account management.
Timely request for, Samples, Artwork and Die cut as per required by customers
Liaise with pricing team and sales executive on quotations to be forwarded to the
Ensure the PO’s are verified with the customer and order entered in the system, following
up the order with the planning department and art department.
follow up on a daily basis, sending emails - statement of accounts and correspondence
Handling documentation for with company authorized courier service for parcel.
Doing daily follow-up’s, sending emails, statement of accounts and correspondence,
documentation for shipment
Arranging the delivery schedule with logistics department as well as customer in writing
Ensure all customers’ queries are investigated and resolved, escalating issues if
appropriate, to the supervisor / Sales Manager.
Maintain professional working relationship with internal(Employees) and external
Adhere to agreed standards of quality and quantity and process all orders/ claims/ queries
with a minimum 98% accuracy rate.
Work effectively as part of a team to achieve individual, team and departmental
objectives, sharing knowledge and skills as appropriate.
Validate sales quotations for accuracy and profitability to submit for approvals
Implementation of price updates throughout the year internally
Health and Safety
Use of safety shoes and proper uniform.
Follow safety instructions put in place to prevent workplace injuries or accidents
KNOWLEDGE AND SKILL REQUIREMENTS
3-5 yrs of experience in Sales coordination or customer service.
Practical knowledge in using Word and Excel, use of Outlook. And ERP System
Good English speaker ( read , write and speak )
Primary Art Teacher - September 2022GEMS EducationDepartment We are looking for an outstanding Primary Art Teacher to join our team at GEMS Metropole School from September 2022. Teaching at GEMS is not just a job,1 hour agoShareDubai
Primary PE Teacher - September 2022GEMS EducationDepartment We are looking for an outstanding Primary PE Teacher to join our team at GEMS Metropole School from September 2022. Teaching at GEMS is not just a job,1 hour agoShareDubai
SENCO - September 2022, or earlierGEMS EducationDepartment We are looking for an experienced and dynamic SENCO to join our team from September 2022, or earlier. Successful applicants will have:A Bachelors Degree in a1 hour agoShareSharjah
Primary MFL Teacher - September 2022GEMS EducationDepartment We are looking for an outstanding Primary MFL Teacher to join our team at GEMS Metropole School from September 2022. Teaching at GEMS is not just a job,1 hour agoShareDubai
Chief ConciergeAnantaraCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and1 hour agoShareDubai