Internship - Spa & Leisure

Duties & Responsibilities

• Support the company’s philosophy and company culture using Pillars of Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support the company’s philosophy and company culture using Departmental Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Support the company’s philosophy and company culture using Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

General Duties for Internship

• To attend daily briefings, weekly and monthly spa meetings
• Will be expected to assist in various events
• Will assist in one project in spa either operations, marketing or finance during their tenure as a spa intern
• To attend all training courses as planned for the intern program
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Director.
• Perform all daily assigned tasks

Guest Interaction

• Will greet each guest with a smile and acknowledge guest even in passing
• Will proactively aid all spa guests when necessary
• To ensure a warm friendly welcome to all guests always
• Greets all guests upon their arrival, providing new guests tours of property and offer return guests "re-orientations". Courtesy to guests and other members of staff always

Spa Attendant

• Will be responsible for maintaining the cleanliness of the spa, reception, retail area, heat and water areas, changing facilities, showers, toilets, relaxation areas, fitness and wellness centre and pool
• All areas to be kept in a neat, tidy and sanitary manner in accordance with the SOPs and Health and Safety Standards
• Will be expected to ensure lockers are stocked with clean linen always and remove soiled linen

Fitness and Wellness

• Assist with cleaning of pool area and ensure all standards are maintained throughout the day
• Set up of fitness and wellness centre and ensure all standards are maintained throughout the day
• To attend to guests in waiting areas, fitness centre and pool
• Report dysfunctional equipment to MOD

Spa Concierge

• To ensure that a high standard of service is maintained throughout the Spa
• Assist in the operations of all spa departments as required:
  • Front Desk
  • Spa Retail Area
• To have high level telephone skills and follow all standards
• Ensure that the reception area is tidy, clean and stocked always
• Print confirmation letters and Lifestyle Consultations for the next business day
• To communicate all messages promptly and to keep the MOD informed as to any complaints
• To organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests needs are of first importance
• To assist in the smooth flow of the guest journey throughout the day
• Must be a team player and assist all spa and hotel colleagues where necessary. To perform opening and closing duties
• To have a basic understanding of Spa Soft

Spa Therapist

• To maintain inventory of supplies for the operations of the treatment rooms
• Maintain cleanliness and attention to detail in spa suites and treatment rooms throughout shift
• Assist spa therapists in spa treatment and spa suite set ups
• Assist as and when necessary in the relaxation area and preparation room set up

Educational Background

• Partaking in a degree course in Hospitality ideally with a spa component
• Proficiency in English and ideally 1 additional language
• Leadership qualities + involvement in extra-curricular activities/student societies

Advertised: 12 Aug 2022 Arabian Standard Time
Applications close: 31 Aug 2022 Arabian Standard Time