Internship - Spa & Leisure

Mandarin Oriental Hotel Group - Abu Dhabi
Position: Internship - Spa & Leisure (Internship #530884)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates

Duties & Responsibilities

  • Support the company’s philosophy and company culture using Pillars of Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement
  • Support the company’s philosophy and company culture using Departmental Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • Support the company’s philosophy and company culture using Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

General Duties for Internship

  • To attend daily briefings, weekly and monthly spa meetings
  • Will be expected to assist in various events
  • Will assist in one project in spa either operations, marketing or finance during their tenure as a spa intern
  • To attend all training courses as planned for the intern program
  • Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Director.
  • Perform all daily assigned tasks

Guest Interaction

  • Will greet each guest with a smile and acknowledge guest even in passing
  • Will proactively aid all spa guests when necessary
  • To ensure a warm friendly welcome to all guests always
  • Greets all guests upon their arrival, providing new guests tours of property and offer return guests "re-orientations". Courtesy to guests and other members of staff always

Spa Attendant

  • Will be responsible for maintaining the cleanliness of the spa, reception, retail area, heat and water areas, changing facilities, showers, toilets, relaxation areas, fitness and wellness centre and pool
  • All areas to be kept in a neat, tidy and sanitary manner in accordance with the SOPs and Health and Safety Standards
  • Will be expected to ensure lockers are stocked with clean linen always and remove soiled linen

Fitness and Wellness

  • Assist with cleaning of pool area and ensure all standards are maintained throughout the day
  • Set up of fitness and wellness centre and ensure all standards are maintained throughout the day
  • To attend to guests in waiting areas, fitness centre and pool
  • Report dysfunctional equipment to MOD

Spa Concierge

  • To ensure that a high standard of service is maintained throughout the Spa
  • Assist in the operations of all spa departments as required:
    • Front Desk
    • Spa Retail Area
  • To have high level telephone skills and follow all standards
  • Ensure that the reception area is tidy, clean and stocked always
  • Print confirmation letters and Lifestyle Consultations for the next business day
  • To communicate all messages promptly and to keep the MOD informed as to any complaints
  • To organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests needs are of first importance
  • To assist in the smooth flow of the guest journey throughout the day
  • Must be a team player and assist all spa and hotel colleagues where necessary. To perform opening and closing duties
  • To have a basic understanding of Spa Soft

Spa Therapist

  • To maintain inventory of supplies for the operations of the treatment rooms
  • Maintain cleanliness and attention to detail in spa suites and treatment rooms throughout shift
  • Assist spa therapists in spa treatment and spa suite set ups
  • Assist as and when necessary in the relaxation area and preparation room set up

Educational Background

  • Partaking in a degree course in Hospitality ideally with a spa component
  • Proficiency in English and ideally 1 additional language
  • Leadership qualities + involvement in extra-curricular activities/student societies

Advertised: 12 Aug 2022 Arabian Standard Time
Applications close: 31 Aug 2022 Arabian Standard Time

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