Key Accounts Coordinator

CSS Group - Jebel Ali

JOB RESPONSIBILITIES:

  • Develop strong relationships with assigned clients, and overseas trade lane counterparts (if applicable) through timely communication and excellent customer service.
  • Deliver custom solutions to client in order to simplify their logistics needs.
  • Serve as the first point of contact between the client and internal operations and sales teams.
  • Ensure escalated issues are managed through to resolution.
  • Identify and qualify business opportunities with small and mid-size companies or assigned trade lane.
  • To handle at least 80 – 100 job files / bookings per month.
  • Prepare and present proposals, quotes and recommend services based on customer needs.
  • Create and maintain operational SOPs and conduct internal audit for assigned accounts, as needed.
  • Onboard/Implement new customers.
  • Support RFQ and RFI process.
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