Key Accounts Coordinator

CSS Group - Jebel Ali

JOB RESPONSIBILITIES:

  • Develop strong relationships with assigned clients, and overseas trade lane counterparts (if applicable) through timely communication and excellent customer service.
  • Deliver custom solutions to client in order to simplify their logistics needs.
  • Serve as the first point of contact between the client and internal operations and sales teams.
  • Ensure escalated issues are managed through to resolution.
  • Identify and qualify business opportunities with small and mid-size companies or assigned trade lane.
  • To handle at least 80 – 100 job files / bookings per month.
  • Prepare and present proposals, quotes and recommend services based on customer needs.
  • Create and maintain operational SOPs and conduct internal audit for assigned accounts, as needed.
  • Onboard/Implement new customers.
  • Support RFQ and RFI process.
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Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]