Manager - Customer Services
Fakeeh University Hospital - Dubai
Job Specifications :
Qualification
Bachelor’s degree, Masters preferred
Experience
5 years’ healthcare management and customer relations experience, or comparable leadership background
Communication & Relationship Skills
Excellent written and verbal communication skills combined with an effective and good telephone manner.
Customer Care experience and excellent face to face skills
Ability to work in a flexible atmosphere without close supervision and under pressure
Team Player with the ability to interact with internal and external staff/public.
Experience of working in an Medical Environment.
Knowledge Training & Experience
Previous clerical/reception experience coupled with the ability to liaise effectively with all levels of staff.
ECDL or proven equivalent experience in MS package, email, and internet browsers.
Good grasp of medical terminology
Analytical Skills
Ability to do simple arithmetic accurately.
Ability to register and process data accurately
Excellent problem-solving skills
Attention to detail
Planning & Organizational Skills
Ability to prioritize work and meet deadlines.
Reliable and conscientious
Flexibility to work additional hours (with negotiation) to cover leave etc.
Qualification
Bachelor’s degree, Masters preferred
Experience
5 years’ healthcare management and customer relations experience, or comparable leadership background
Communication & Relationship Skills
Excellent written and verbal communication skills combined with an effective and good telephone manner.
Customer Care experience and excellent face to face skills
Ability to work in a flexible atmosphere without close supervision and under pressure
Team Player with the ability to interact with internal and external staff/public.
Experience of working in an Medical Environment.
Knowledge Training & Experience
Previous clerical/reception experience coupled with the ability to liaise effectively with all levels of staff.
ECDL or proven equivalent experience in MS package, email, and internet browsers.
Good grasp of medical terminology
Analytical Skills
Ability to do simple arithmetic accurately.
Ability to register and process data accurately
Excellent problem-solving skills
Attention to detail
Planning & Organizational Skills
Ability to prioritize work and meet deadlines.
Reliable and conscientious
Flexibility to work additional hours (with negotiation) to cover leave etc.
Apply
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