Outlet Supervisor

UAE

About Us:

We are a luxury Hotel Chain based in Europe and are making a foray into the Dubai’s bustling business and shopping District of Business Bay to open our first flagship Hotel.

The Hotel blends cosmopolitan lifestyle and relaxation. This 5-star retreat features lively dining, leisure and entertainment choices and modern meeting facilities all of which are just a few steps away from the stunning blue waters of the Dubai Canal. Modern, chic and contemporary, this hotel features 353 well-equipped, modern and comfortable rooms and suites, all of which offer incredible views.

About the Role:

A role has arisen for a highly motivated and hardworking individual. The main purpose of this position is to actively contribute to the successful achievement of Hotel’s goals of High Standard Quality Guest Service.

Your key duties will include, but not limited to the following:

Supervise the day-to-day outlet operations.
Is responsible from his/her station or section in terms of service and guest satisfaction.
Directs the waiter/tress for an efficient service.
Enhances the guest satisfaction by dealing with them professionally.
Handles the guest complaints and requests of the station or section.
Be fully aware of the Bay Buzz for the day.
Proper grooming at all times
Attend training classes as per schedule
Show fullest cooperation and respect within the team and other departments
Is aware of the daily activities and has product knowledge of all the hotel facilities

About You:

In order to be considered for this role, you will have educated to degree-level or above in a relevant discipline with appropriate professional qualifications and up to date professional knowledge. You will possess 1+ years in a similar position in a 4* Or 5* property.

You will have a high degree of ‘emotional intelligence’, remaining rational and calm under pressure as well as open-minded and excited by cultural and professional diversity.

Education: University Degree in any field with HACCP certification

Excellent communication skills in written and spoken English is a must.