Part time Usher

Dubai Opera - Dubai

C U S T O M E R E X P E R I E N C E ( D O ) T E A M R O L E P R O F I L E
D U B A I O P E R A

“Every single member of our organization adds a great value. Emaar is not a collection of talented
individuals, but a team of great pooled talent.” – Mohamed Alabbar

A B O U T T H E C O M P A N Y

Emaar Entertainment has a unique portfolio of attractions that are truly innovative and transcend just

entertainment or leisure. Its assets include some of the city’s most unique entertainment venues
including Dubai Aquarium & Underwater Zoo, Dubai Ice Rink, KidZania®, VR Park & Digit. Highlighted by

its philosophy to ‘inspire joy’, each attraction opens a door to an exceptional world of excitement for
visitors.

Dubai Opera is the first venue of its kind in Dubai. Dubai Opera has the exceptional ability to transform

into three modes: from a theatre into a concert hall and into a ‘flat floor’ mode becoming a banquet or
event hall. This seamless flexibility has and continues to enable Dubai Opera to host a wide variety of

events including theatre, opera, ballet, concerts, gala dinners, weddings and Iftar.


A B O U T T H E F U N C T I O N

The Customer Experience Team oversees the execution of a world class customer experience strategy

at Dubai opera. This role is responsible for all functions where there is a customer touch point, including:

Front of House, Merchandise/Retails, Ticketing, Box Office. On a daily basis this role is responsible for

the operational management of the department.


W H A T Y O U W I L L Ns E E D T O S U C C E E D

  • Minimum 2 years’ experience in customer service experience with one year in a supervisory role.
  • Bachelor’s degree in Hospitality, Hotels Management, Events & Marketing or any related course.


P E R F O R M A N C E D R I V E N C U L T U R E ; W H A T W I L L Y O U B E M E A S U R E D A G A I N S T


  • Mystery Shopper
  • Handling customer enquiries and complaints
  • Increase in average transaction size for walkins by 5%
  • Private Donor/ Membership programme
  • Staff Engagement
  • Customer Satisfaction
  • Adhere to policies & procedures


C U S T O M E R E X P E R I E N C E ( D O ) T E A M R O L E P R O F I L E
D U B A I O P E R A


C O M P E T E N C I E S

  • Put Customer First
  • Drive for Results
  • Learning
  • Resilience
  • Adaptability


W H A T W E B E L I E V E I N

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our

customers, how we speak with one another, and the way we move forward in every decision we make.

In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we

value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and

effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge

and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big

and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional

wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect

the future.

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