Registrar

GEMS Education - Abu Dhabi

About the Role


Manage student enrolment numbers to meet or exceed the school-specific enrolment budget consistently throughout the academic year and ensuring all students are registered in accordance with the GEMS Enrolment Process and the specific governing body (such as KHDA).

Key Accountabilities

  • Meet with prospective parents to explain admission procedures, curriculum, fee structure and regulations in order to ensure prospective parents enrol their children at the school. Registrar’s in a similar target market to ensure that prospective parents who cannot secure a place at the school are actively guided to secure a place at an alternative GEMS school.
  • Maintain an accurate record of all places available at the school and an up-to-date waiting list that details students who wish to be enrolled and have passed any necessary placement tests. Registrars should aim to have 50 students per year group, fully assessed waiting to be placed.
  • Update, maintain, and manage the student information OASIS database ensuring that up-to-date information is available on a daily basis.
  • Ensure annual enrolment processes such as; the re-enrolment process, Parent School Contract, and registration of students are completed within the agreed timetable.
  • Prepare reports for the School Principal/CEO and the corporate office reflecting; the current enrolments, waiting lists, status of vacant seats, and current conversion data. Registrars should meet regularly with the Principal/CEO and SLT of the school to discuss the reports and assist the school with student number projections.
  • If necessary, collaborate with the School Principal/CEO, SLT, and other members of the FOH to be able to develop and implement enrolment strategies in order to achieve budget enrolment numbers at the school.
  • Maintain and create files for all new applicants, new students, current students, exiting students, and alumni and complete all exit documentation for students withdrawing from the school.
  • Be fully versed in all the rules and regulations of the Ministry of Education and other relevant governing bodies (SEZ, KHDA, ADEC) to ensure compliance during the admission process.
  • Ensure the GEMS policies, procedures, and codes of conduct are followed at all times and ensure all audit items are addressed in a timely manner.
  • Perform other duties as requested by direct and dotted reporting line managers/supervisors.

Expected Qualifications:

  • A college Degree from a reputed university is desirable (BA or BSc)

Expected Experience:

  • A minimum of two years in a customer service-focused role.
  • Proven success with meeting sales targets is mandatory; the ability to influence the team to deliver quality results and meet sales targets consistently is critical.
  • Relationship management experience – able to build and influence professional relationships with peer groups as well as the parental community.
  • Effective communicator (written and spoken)
  • Interpersonal skills, able to operate in a diverse environment

Job-Specific Knowledge & Skills:

  • Solid time management skills - Ability to multi-task and cope with peaks of demand
  • Advanced user of Microsoft Office and able to utilise technology well to present facts to the management.
  • Able to manage a diverse team’s performance and relationships.
  • Analytical Thinking
About Your Benefits
An attractive remuneration package is on offer to the successful candidate including tax-free salary, medical cover, tuition fee concessions, annual leave, and end of service benefits.
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