Reservations Agent

Dubai

• Be aware of the hotel product, rates, packages and promotions.• Maintain knowledge of and access all functions of the computer and manual systems.• Process all reservation queries, changes and cancellations received by phone, e-mail, internally and through corporate reservations • Ascertain callers needs though open ended questions and try to sell higher yield rooms.• Use the correct guest history when making a reservation.• Remain up to date with all the new promotions for the hotel as well as the ACCOR Group. · Good interpersonal skills and self-confident· Guest oriented and service minded, with attention to quality· Good sales skills· Dynamic· Good presentation· A thorough and organised approach