We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".
Your Opportunity
We are looking for an Accommodation Laundry and Gym Assistant who will effectively execute all tasks required from the Reception & Accommodation, Laundry, Gym, record keeping, compilation of reports. Also, responsible for working autonomously on a shift basis when required and conducting ad-hoc administrative tasks as required.
The ideal candidate should be courteous and respectful providing customer service excellence. Someone who is able to work under stringent deadlines and high-pressure environment. Has excellent customer service communication skills
This role is part of our team at MELABS in Dubai, UAE.
Key Accountabilities
Accommodation
Ensure 100% room booking compliance following room booking process flowchart, whilst remaining flexible to short notice request
Ensure 100% room cleaning and ready for occupancy, cleaning post room check out, rooms inspections and reporting of damages.
Provide exceptional customer service and handling the client complaints and escalating if necessary.
Meet and greet new arrivals to issue keys and welcome packs during MASS flight
Laundry Services
Receive dry cleaning requests from customers and coordinate the laundry in and out with supplier
Inspect and verify customer laundry before sending to supplier for washing to ensure data in the written slips matches with the items sent for laundry
Inspect and verify customer laundry once received from supplier after washing to ensure data in the written slips matches with the items received for laundry
Coordinate of any rewash with supplier
Gym
Carrying out duties at both the Camp Baird gymnasium during the working hours or as agreed between the Commonwealth and line management;
Maintain a stock of freshly laundered towels;
Conduct a sanitised wipe-down of all exercise equipment in gymnasium four (6) times daily (three times in the morning and three times in the afternoon at times agreed upon);
Replenishing supplies of paper towel and sanitising sprays used by gymnasium patrons;
Maintaining the stock of refrigerated bottled water and ensure that fridges are kept clean
Reporting and Administration Requirements
Maintain records and trackers on a daily basis and ensure 100% accuracy on data entry.
Maintain GFE list for both Customer and Serco
Maintain records for Gym and laundry services
Assist in preparing Reception Accommodation Month End Report
Specific Requirements
Minimum 2 years’ experience in hospitality field.
Minimum 2 years’ experience in housekeeping field
Intermediate skills with MS office tools
Must be able to communicate in English (verbal, reading & writing).
Experience operating in an autonomous capacity
Experience with shift working
Customer Service experience
Good communication and interpersonal skills at an individual and team level.
Certified Lean Six Sigma Yellow / Green / Black Belt preferred.
What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.
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